Support & Account

For app help, billing, refunds, or privacy requests, contact [email protected] or use our contact form.

Include your platform, app version, and a description of the problem. For billing, include the order number and purchase email. Never send passwords, sign-in links, authentication tokens, full card details, or an entire reading archive unless specifically necessary for your request.

Web lifetime purchases and refunds

The web offer is a one-time lifetime purchase through LemonSqueezy: premium access for the operating lifetime of the Leero service, with no recurring billing. Sign into the same Leero account on supported platforms to use your premium access.

To request a full refund within 14 days of purchase, email [email protected] with your order number and purchase email. We arrange refunds through LemonSqueezy. A completed refund removes the entitlement from that purchase. Your statutory rights remain unaffected; contact us about those rights even after 14 days.

Mobile subscriptions

A web lifetime purchase does not automatically cancel a mobile subscription. Manage or cancel with the provider where you bought it: Apple or Google Play. Store refunds go through Apple or Google Play. Check the provider's paid-through date after cancellation.

Export your reading data

Open Settings and choose Data export. Choose ZIP for detailed supported reading records and available local covers, or CSV for a reduced spreadsheet export. Save the downloaded file somewhere safe. If browser downloads are blocked, allow the download and retry.

Exports contain private reading information. They do not include all account, payment, or diagnostic records, authentication tokens, or deleted data. ZIP import does not replace existing active local content; CSV omits detailed records. For a broader personal-data access request, contact support.

Delete your account

Use the deletion action in the app or sign into your account on the website. Website deletion removes Leero cloud data and server backups but does not erase local libraries on your devices. The initiating app may offer a local keep/erase choice. Other installations and exported files may retain data; an active Hizo account is preserved.

Account deletion, uninstalling, and clearing browser storage do not cancel mobile subscriptions or request a refund. Cancel or request a refund separately. Export anything you want to keep before deletion. Contact support if deletion fails.

Operator and policies

VLADIMIR SEVASTIANOV PR NOVI SAD · Gajeva 3A, Novi Sad, Serbia · [email protected]